These Terms and conditions apply between the client (“you”) and Great Atlantic Sports travel or (“us”) and relate to the sale of “Travel Packages”, event ticket packages, and other travel amenities by us to you in connection with the Events (“The Event”).
Confirmation: The confirmation shall be raised against the Confirmed Travel and Event Packages and we will send this to you together with the Agreement as signed by you and where relevant amended, subject to availability, in accordance with your instructions (the ‘Confirmation’ requesting payment in accordance with the payment schedule offered.
Payment: Full payment is due at the time of booking your package.
The Sales Rate: Subject to any cancellations in accordance with these Terms and Conditions you agree to pay the total amount payable as set out in the confirmation (The “Sales Rate”). We acknowledge that this amount shall include all applicable charges and taxes (except airport taxes and airline fuel surcharges and levies) at the prevailing rate. If priced in foreign currency, all prices are based on current exchange rates and are subject to fluctuation and a possible surcharge could occur.
Payment Arrangements: Your payment to us should be made to the bank account detailed on your invoice. Payment made by credit card will incur a service charge that will be added to each payment.
Accommodations: The accommodations used in these packages are based on the room share requested. Hotel categories used in these packages are based on the national standard in the country the event takes place. Items such as size, ambiance, facilities, location, distances from venue and airport, are all taken into account based on availability. Hotels vary from property to property. Regardless of your arrival or departure times for the hotel, early check-in or late check-out cannot be offered. You or your guest may be required by the Hotel upon check-in (arrival0 to guarantee payment of incidental charges with a major credit card or cash deposit. Requests for rollaway beds, connecting/adjacent rooms, and smoking/non-smoking preferences, as well as any requests noted are considered Special Requests. These Special Requests are not guaranteed by the hotels and will be honored depending upon availability at check-in. Name List must be received no later than 45 days prior to the start of the tour. Any names received or changed after 30 days prior to the tour will be assessed a $50 per occurrence administrative fee. Passengers must check into the hotel on the schedule arrival day of the package to avoid being considered a “no show” by the hotel. If a passenger is a “no show”, Great Atlantic sports Travel is not responsible for providing any portions of the package to the traveler.
Ground Transportation: Transportation is only included when specifically mentioned in the package inclusions as indicated on your travel invoice. Participants will be responsible for any-on board or hand carried baggage.
Air Transportation: Under government deregulation of the airlines, airfares may be changed (increased) at anytime without notice. However, airfares are guaranteed at the time of ticketing. Full payment is required for ticketing. Any changes in flight itineraries after issuance of tickets may result in an increased airfare. Great Atlantic Sports Travel will not be responsible for any lost or stolen baggage. Participants will be responsible for any-on board or hand carried baggage. The departure schedule published in the program or quoted on request, is accurate at the time of printing or quoting, and no changes in dates, time, or equipment are anticipated. However, in the unlikely event that it should become necessary to alter any of the above, Great Atlantic Sports Travel cannot be held responsible for any changes which may occur and reserve the right to adjust the price of any travel arrangements at anytime due to airfare and land arrangement price increases, currency fluctuations, fuel surcharges, exchange rates or number of passengers travelling at the same time. Everything possible will be done to notify the passengers of accurate flight details. In the event that our agents are unable to contact you, we suggest that you reconfirm your flights directly with the airline at least twenty-four (24) hours in advance of your departure.
Airport taxes: (Departure, Arrival, Security and government taxes etc.) These are not included in the tour cost as they are continually changing i.e. Due to exchange rate fluctuations, adding and deleting of taxes etc. Taxes will be advised and payable at the time of final payment.
Airline Fuel Surcharges and Levies: These are not included in the tour cost as they are continually changing. Any of these charges imposed by the airline will be invoiced to you and payable at the time of final payment.
Baggage: Each passenger is limited one (1) piece of check-in luggage in accordance with airline size and weight regulations and one (1) carry-on bag. Luggage space on motor coaches is not sufficient for any additional luggage. No single suitcase may exceed 62 linear inches. Baggage lost or damaged while property is in the custody of an airline, ship line, train, Bus Company, or Transfer Company cannot be the responsibility of Great Atlantic Sports Travel. Baggage insurance is strongly recommended and is available from our office.
Service Charge and Taxes: The cost of travel programs include all service charges, and local taxes normally payable on any service included, with the exception of possible Transportation Taxes and Customs Security Fees, local airport taxes, and departure taxes if and where applicable.
Lost Vouchers/Tickets: Great Atlantic Sports Travel assumes no liability for lost or stolen travel vouchers or tickets. However, our staff will assist whenever possible pertaining to lost documents.
Advisement by Travel Agents: Travel Agents cannot complete a booking on behalf of their client. Individual travelers must be fully aware of all Terms and Conditions and that they fully understand that he/she is subject to Great Atlantic Sports Travel booking requirements and policies.
Travel Documents: International travel documents will be delivered to your mailing address at least 14 days prior to departure via Federal Express. Under no circumstances will Great Atlantic Sports Travel release documents without full payment.
Booking Amendments: Should you wish to change/amend your reservation after deposit has been received, Great Atlantic Sports Travel will do it's very best to accommodate your request. An amendment fee of $75 USD per amendment will be levied. In addition you will be liable for any increased cost for the new arrangements.
Our Liability to you: In order to supply you with Ticket/Travel Packages we have contracted with third party suppliers which we will take reasonable care and skill to ensure are reputable. Our role after that point is to secure your booking with the suppliers and although we will try to resolve matters where the suppliers has not complied with any of its obligations, we emphasize that we do not have control over the actual services provided to you by the suppliers. We shall not be liable for any costs, direct or indirect damage ("Damage") in connection with your use of the packages. We shall not be liable in the event of gross negligence of the suppliers. We shall not be liable for any damages that are untypical and unforeseeable under this Agreement.
Your Liability to us: Although we arrange your reservation with the suppliers, we cannot be held responsible for the acts and omissions of you and any of the clients who use the confirmed services reserved by you. In the event of any claim, cost or expense arising against us in respect of any such act or omission (if such claim, cost and expense is not without foundation), you confirm that you will bear the responsibility for this, either by settling and paying for such claims, costs or expenses or, if you dispute any such claim, cost or expense, that you will be responsible for the costs arising in defending such a claim including our own reasonable costs (if any).
Assignment: The Terms and Conditions that apply on each Package are personal to you and you may not assign, transfer, subcontract or otherwise part with any benefits or obligations without our prior written consent, provided however that you may assign or transfer the right to use any number of Ticket/Travel Packages without our prior written consent. Please note that if you do allow someone else to use the Packages in accordance with this Clause then you agree that the Terms and Conditions will apply to that person also.
Independent Contractors: For the avoidance of any doubt, you and ourselves shall each be and remain independent contractors with respect to each other and with respect to all rights obtained and services performed. Nothing herein shall be construed to: (a) Constitute you and ourselves as partners, joint ventures or co-owners; (b) Constitute you or us as the agent, employee or representative of the other; (c) Empower you or us to act for, bind or otherwise create or assume any obligations on behalf of the other.
Ticket Pricing: Great Atlantic Sports Travel is not the official box office for any of the events for which we sell individual tickets. Our selling price and the original price on the ticket will vary due to premium costs associated with obtaining tickets in the high demand marketplace. Prices can often be many times that of the original face value listed on the ticket. Great Atlantic Sports Travel acts only as an intermediary arranging delivery for individual tickets. All tickets are confirmed by contracts.
Buying Tickets: All sales are final – there are no refunds, or exchanges. Orders are not confirmed until a Great Atlantic Sports Travel representative has reviewed the order. If there is a problem you will be contacted within two (2) business days. We accept all major credit cards. All prices for US events are in US Dollars. International events could vary depending on event.
Email confirmations: When your order is submitted, an email is sent to your email address. You should receive and email right away. Often times, our email confirmations are sent to Spam Filters. Please check your spam Filters for an email from greatatlanticsports.com.
Ticket Responsibilities: We are not responsible for misplaced or stolen tickets. Tickets cannot be replaced if they are lost or damaged, so avoid exposing them to excessive sunlight or any other damaging agent. Upon receipt of tickets, you have 24 hours to contact us about any discrepancies about your tickets and/or seat locations. All times listed on our site are local for the event. But dates and times are subject to change and should be verified by the buyer on the week of the event. Great Atlantic Sports Travel does not own all of the tickets on our site. We work with a network of suppliers, so we can offer you the largest selection.
Cancellations, Refund Policy: All payments are non-refundable on International Ticket/Travel packages for special events. We are not liable for refunds under the following circumstances that are beyond our control: event postponement, rescheduling or time changes due to weather, illness, mechanical failure, construction, flight delays or for any other reason.
Notices: All notices, demands, requests or other communications shall be in writing and shall be mailed first class or transmitted by hand delivery or fax addressed as follows: (a) If intended for us address to Great Atlantic Sports Travel at 1065 Laskin Road, Virginia Beach, VA 23451, USA. Fax number: +01 757-425-8950; (b) if intended for you, at the address provided by you and given on your invoice or to such other address as may be designated by you in writing to us. Such notices, demands or other communications shall be deemed given upon receipt. In the case of transmission by fax, confirmation of the transmission must be made by mailing the original notice demand or communication not later than the business day following the transmission.
Website Pricing: We strive to provide accurate information and pricing, but pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellations. Prices and availability are subject to change without notice.
Severability: If any provision or portion of any provision is held to be unenforceable or invalid by a court of competent jurisdiction, the validity and enforceability of the enforceable portion of any such provisions shall not be affected by this.
Binding Agreement: Both you and we intend to rely upon the written terms set out here in the Terms and Conditions and in the Confirmation. If either party requires any changes which are agreed by the other, both parties should make sure to ask that these be put in writing. Both parties acknowledge that this is a legally binding document.
Resolution of Complaints: If you encounter a problem in relation to the services being supplied you should immediately inform the Hotel or supplier and also our own local representative who will do what they can to resolve matters to your satisfaction. If the difficulty is not resolved at the time to your satisfaction you must try to ensure that you contact us in writing no later than twenty-eight (28) days after your return at the address provided to you. If you fail to advise us and/or the supplier promptly about such difficulties this may affect our ability to properly look into resolving this matter for you.
Force Majeure: The performance of this Agreement by either party is subject to acts of God, war, government action or decree, disaster, strikes (other than strikes by our staff), riot or civil disorder, acts of terrorism, curtailment of transportation (to the extent such curtailment was beyond our reasonable control), inclement weather, the postponement or cancellation of the Event, or its being relocated to another venue or any other emergencies beyond the affected party's control making it illegal or impossible to provide services. In the event that performance of this Agreement is not possible by reason of Force Majeure, neither party shall be deemed to be in breach of the terms of this Agreement and neither party shall then be obligated in any manner to the other with respect to such performance. Compensation will not be payable by either. To the extent we recover monies from the Hotels and other service providers we will refund such monies to you and we will use our reasonable efforts to obtain such recovery.
Cancellations: All cancellations must be in writing. Services included in this package and not used are non-refundable. No refunds will be made for unused hotel accommodations, transportation, meals not taken or any other services not used due to flight delays, schedule changes or any other reason.
Travel Insurance: Travel insurance providing medical, accident, baggage and cancellation protection is strongly recommended.
Responsibility: Great Atlantic Sports Travel (hereinafter shall be called "the Company" is acting as an independent intermediary for suppliers in selling services, or in accepting reservations or booking for services which are not directly supplied by this company such as hotel accommodations, ground transportation, meals, tours, event tickets, cruises, and air transportation. This company, therefore, shall not be responsible for breach of contract or any actions or omissions on the part of such suppliers, which result in any loss, damage, delay or injury to you or your travel companions or group members. The Company is not responsible for any personal injury, property damage, or other loss of services you may suffer or incur from the acts or failure to act on the part of any service provider. All ticket coupons and orders are furnished and issued subject in all respects to the forgoing and to any and all terms and conditions under which the transportation and other service and accommodation provided thereby are offered or supplied. The Company accepts no responsibility for losses or expenses due to delay or changes in schedules, sickness, weather, strikes, war, quarantine, or other causes. All such losses or expenses will be borne by the passengers. Baggage is "at owner's risk" throughout the tour unless insured. Small articles (coats, cameras, umbrellas, etc) are entirely in the care of the passengers. The right is reserved to decline to accept or to return any person as a member of any tour and to cancel or alter the tour. Schedules mentioned/published and rates quoted are in effect at time of printing and are subject to change without notice having regards to unforeseen circumstances, foreign exchange fluctuations and variations in airline operating costs including but not limited to say an escalation of fuel prices. Unused services cannot be refunded or exchanged. The Company reserves the right to cancel and/or modify the itineraries where circumstances require and may substitute hotels or other services where necessary. Airline liability for passenger's baggage is limited by tariffs. The Client, by engaging the company and making deposit and/or full payment for the package arrangement specified, acknowledges the position of the company as stipulated by the foregoing and agrees to hold the company blameless in making the arrangements on his behalf, and further agrees that restitution of damages, if any are claimed, shall be sought directly from the suppliers. In circumstances where liability of Great Atlantic cannot be excluded, such liability is limited to the value of the purchased item that is in dispute. As indicated above, rates are subject to changes without notice. Tours and event tickets are subject to availability. Payment of deposit or full payment shall constitute consent of all provisions stated herein, which are part of this offer.
Passenger Travel Protection Program (Cancellation, Baggage, and Accident Insurance): We strongly recommend that you take insurance to cover your investment; in case of forced cancellation, loss, or damage of luggage, personal injury, accident, or illness, none of which Great Atlantic Sports Travel can be liable for. The Company offers a Passenger Travel Protection Program for you. The cost per person is based on the total price of your trip per person.
Applicable Law: The Agreement shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, United States of America. All disputes arising out of The Agreement, including the validity thereof, shall be resolved by the ordinary courts in the Commonwealth of Virginia, United States of America.
Great Atlantic Sports Travel operated as the official travel agent for the Rugby World Cup 2003 in Australia, Rugby World Cup 2007 in France, Rugby World Cup 2011 in New Zealand, and now is operating as an official Travel Agent for the 2015 Rugby World Cup in England.